In 2026, Contaldia signed a collaboration agreement with Ringover for its clients. Ringover is the cloud phone platform that integrates natively with Odoo: calls, SMS and WhatsApp messages are logged by themselves in each client record.
Less copying numbers. Fewer handwritten notes. More context when you pick up. In this article: the benefits, what we saw in the webinar of 10 September and where to find the YouTube video.
native integration
with Odoo
compatible Odoo
versions
channels in the record:
voice, SMS and WhatsApp
The agreement: Contaldia + Ringover + Odoo
In 2026 Contaldia closed a collaboration agreement with Ringover, designed for its clients. For their part, Odoo and Ringover announced a technology partnership in 2025 to bring Ringover telephony into the Odoo CRM settings.
For you the result is simple: telephony stops being an island. What happens in Ringover stays in Odoo, and what is in Odoo shows up in Ringover.
Odoo announced its technology partnership with Ringover on 4 September 2025. Source: Odoo News.
Seven benefits of having Ringover inside Odoo
This is what changes for your team. What we quote from Ringover and Odoo is sourced at the end.
1. Call with one click from the record
Open the contact, the opportunity or the ticket and dial with one click. No copying numbers, no switching windows. The Ringover dialer works inside Odoo, with the desktop app or the Chrome extension.
2. The history writes itself
Every incoming, outgoing or missed call is stored in Odoo with its time and duration. So are the dialer notes and tags. Your sales team stops typing “what was said” after every call.
3. Client context while it rings
When a call comes in, the dialer shows fields from the Odoo CRM. You answer knowing who is calling and where the relationship stands.
4. AI: transcription, summary and next steps
Ringover produces the transcript and a summary of each call, with its purpose and next steps, and leaves them in Odoo. Odoo mentions transcription and translation in seven languages. You can set the summary by team: a salesperson does not need the same as support.
5. Automatic Helpdesk tickets
Each call or SMS can open a Helpdesk ticket with tags, notes and the recording link. You choose what creates a ticket: for example, the answered call yes and the missed one no. With the Project app, Ringover tags can move tasks between stages.
Screenshots for benefits 1 to 5: Ringover, with demo data.
6. Voice, SMS and WhatsApp in the same thread
Everything is sorted by contact, from the latest interaction to the first. An SMS to the same number shows under the call. WhatsApp is logged the same way. The voice call does not go through WhatsApp: it goes through Ringover telephony.
7. You decide what gets logged
Incoming, outgoing, missed, recordings, summaries, internal calls: each one is a switch. If someone calls from a number that is not in Odoo, you can create the contact record on the fly, or not. No coding needed.
What we saw in the webinar of 10 September
On 10 September 2026 Contaldia hosted a webinar with the Ringover team: Héctor, Antonio and Mary. It lasted 41 minutes and is on YouTube. Here are four screenshots from the session.
Embedded dialer in the company record. You call without leaving Odoo.
Per call: audio, transcript, purpose, next steps, note and tag.
Integration switches: incoming, missed, outgoing, recordings and summary.
Connecting: admin permissions, an API key in Odoo, connect and configure. According to Ringover, about 5 minutes to connect and 15 to 30 to adjust the rules.
Mary, from Ringover, explained that the integration has been native with Odoo since 2021 and works with versions 14 to 19.3. According to her, using it does not consume lines of code and carries no extra cost for the integration. If you already use Odoo, Settings → CRM has a one-click test of Ringover.
At the end of the session, Antonio made a live call to an AI voice agent. It took a coffee order and created it in Odoo through functions connected to the Odoo MCP (17 on screen). It is a demo case, but it shows where this is going: a phone that answers 24 hours a day and leaves the work done in Odoo.
Full video and webinar
If you want to watch it calmly: webinar page at Contaldia, webinar summary on the blog and YouTube video (41 minutes).
Sources: Odoo News, 4 September 2025 · Ringover Help Center: how to integrate Ringover with Odoo · Ringover: Odoo integration · Contaldia webinar of 10 September 2026.
Want to see Ringover on your Odoo database?
If you are a Contaldia client, tell us how your team handles the phone and we will go through it together. Contact Contaldia.